Cancellation Policy

Houseboat Zaindari Palace (“us”, “we”, or “our”) operates the Houseboat Zaindari Palace website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information under this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://houseboatzaindaripalace.com/

Information Collection And Use

Payments:

For all the services contracted, a certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount can be paid upon arrival in INDIA (Kashmir) but definitely before the commencement of the services. Management personnel holds the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from the above in some cases like Special Train Journeys, hotels, or resort bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Cancellation Policy:

In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

60 days before arrival: 30% of the Tour/service cost

45 days before arrival:40% of the Tour/service cost

15 days before arrival: 45% of the Tour/service cost

07 days before arrival: 50% of the Tour/service cost

Less than 72 hours or No Show: No Refund

In the case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

Some cancellation and refund policies are out of our tender:

Refund for hotel payment will follow the hotel’s cancellation policy

Train tickets cancellations will follow the Railway’s policy

Flight tickets cancellations will follow the airlines’ company policy

In case you cancel the trip after commencement, the refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals, etc. we do not bear any responsibility for a refund.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hikes in entrance fees of monuments/museums, Taxes, fuel costs, or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction

All complaints, suits, claims, or disputes of whatsoever nature relating to any products offered by The Travel Planners, will be under the exclusive jurisdiction of the Court of Srinagar Kashmir.